The Maryland Judiciary is proud to be an Aira Access Partner! Get access to free visual interpreting services at any Maryland court or commissioner location by downloading the Aira app to your smartphone.
What is Aira?
Aira is a live, human-to-human visual interpreting service providing 24/7 services that ensure access to visual information.
How does it work?
Using the camera and the Aira app, a professionally-trained agent will assist by visually interpreting what is in the camera’s view or shared on screen.
Who can use Aira?
Aira was originally created to provide on-demand visual interpreting for people with low vision or who are blind.
Why would I use Aira?
Use Aira for some of the following tasks and more:
- Navigating Maryland courts and commissioner offices.
- Find a courtroom, the clerk’s office, court help center, or other location.
- Using the Maryland Judiciary website or the Peoples’ Law Library Website.
Are there restrictions on the use of Aira in court locations?
Yes. Aira is NOT available for use inside a Maryland courtroom, unless the judge specifically authorizes its use.
The Maryland Judiciary covers the cost of Aira use in approved locations for up to 30 minutes per location per person per day.
Is use of Aira secure?
Yes. Your Aira session is not recorded and no record of the engagement is retained by Aira or the courts. Aira agents pass a background check and sign a non-disclosure agreement that requires them to maintain confidentiality about their engagement with each user, and go through extensive training on orientation and mobility.
How do I get started?
Review the tip sheet on Getting Started with Aira Explorer for information on how to install the app and make your first call.
How do I get support with the Aira app?
The Aira customer care team is available at 1-800-835-1934. You can send them a message on the Aira website.
Do I need any special equipment to use Aira?
No, special equipment is not required. You simply need a smartphone with a camera to download the app.
Can I use Aira in non-court locations?
Aira is available in any location to subscribers who pay for their access. Subscribers can also get 5 free minutes of use every 12 hours. Non-subscribers can use the app for five minutes for free every 48 hours if they are not within an Aira Access zone. There are hundreds of locations where Aira can be used for free and a full list can be found on the Aira website.
Which languages are supported?
Right now, English, French, and Spanish are supported by Aira. Within your Aira profile, you can designate a primary and secondary language preference.